Our return policy allows you to request a return within 14 days of receiving your item.

To qualify, the item must be returned in the condition it was received—unused, unworn, with all tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To initiate a return, email us at aurashiftperfumes@gmail.com. If approved, we will provide a return shipping label and instructions on where to send the package. Please ensure you contact us before sending any items back, as unapproved returns will not be processed.

For further assistance with returns, reach out to us at aurashiftperfumes@gmail.com.

Issues/ Damages
Please check your order as soon as it arrives. If the item is damaged, defective, or incorrect, contact us with in 24 hrs of delivery so we can investigate and resolve the issue for you.

Refunds/ Exchanges
The quickest way to get what you need is to return the item you currently have. Once the return is approved, you can place a new order for the desired product. Opened products cannot be exchanged or refunded. We will contact you once your return has been received and inspected to let you know whether your refund has been approved. If approved, the refund will be credited to your original payment method. Please note, it may take some time for the refund to appear in your account, depending on your bank or credit card provider’s processing times.